We are looking for an experienced JIRA Administrator responsible for managing, configuring, and maintaining the Atlassian JIRA platform (Cloud/Server/DC), Understanding of Jira Plugin Zephyr, supporting project teams, ensuring system stability, and enabling process optimization across the organization.

Key Responsibilities:

• Administer, configure, and maintain Atlassian JIRA Software & JIRA Service Managements.

• Customize workflows, permission schemes, screen schemes, custom fields, issue types, and notification schemes.

• Integrate JIRA with other tools (Slack, GitHub, Bitbucket, AWS Cloud, ServiceNow, etc.).

• Create dashboards, reports, filters, and automate processes using JIRA Automation Rules.

• Manage user access, security roles, and permission audits.

• Support Agile practices — Scrum, Kanban board configurations, Sprint management.

• Perform routine platform maintenance, upgrades, and backups.

• Collaborate with DevOps, IT, and Product teams for troubleshooting and operational support.

• Cross team collaboration & manages project allocations

• Conduct user training, best practices enablement, and documentation.

• Participate in license management, budgeting, and vendor coordination for Atlassian products.

Required Skills:

• Strong hands-on experience with JIRA administration (Cloud/Server/Data Center).

• Experience in managing Confluence, JIRA Service Management, and related Atlassian tools.

• Good understanding of Agile methodologies, ITIL processes, and SDLC workflows.

• Knowledge of REST API integration and scripting for automation (Python, Groovy, or similar).

• Familiarity with Atlassian Marketplace plugins like ScriptRunner, Xray, BigPicture, etc.

• Exposure to Cloud platforms (AWS/Azure/GCP) is a plus.

• Strong problem-solving skills with excellent communication and documentation abilities.

Certifications Preferred:

• Atlassian Certified JIRA Administrator

• ITIL Foundation Certification

• Agile / Scrum Certification