Key Responsibilities:

• Effectively plan, negotiate, and influence interactions and relationships with clients, their brokers/consultants, and internal team members.
• Conduct professional and productive in-person meetings with clients.
• Ensure the extension and renewal of existing Statement of Work (SOW) contracts with clients.
• Build strong relationships with client managers to drive additional business opportunities.
• Work closely with key business customers, stakeholders, external partners, and all groups within the organization.
• Demonstrate financial accountability, including estimation and forecasting of developments.
• Collaborate with Business Leads, Project Managers, Product Owners, and Business Partners to ensure scheduling alignment for the delivery of components within the wider release schedule.
• Interact with cross-functional teams within the organization to support client needs and manage expectations of IT and Business stakeholders.
• Demonstrate excellent communication, presentation, and relationship-building skills.
• Engage in farming activities within the role to identify and develop additional business opportunities.

Qualifications:

• 6+ years of experience in a client-facing role, preferably in the IT industry.
• Proven track record of managing multiple client accounts and relationships.
• Experience working in both offshore and onsite models.
• Strong background in various technologies, including cloud solutions, with substantial experience in the banking domain.
• Thorough understanding of budgets, costing, and statement of work (SOW) contracts.
• Familiarity with technology solutions and the ability to translate technical information for non-technical stakeholders.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and analytical capabilities.
• Bachelor's degree in a relevant field.