Join our team as a Senior Business Analyst supporting enterprise modernization initiatives. You'll lead the transition from legacy systems to cloud-based platforms by developing detailed requirements, user stories, and process maps. This hybrid role bridges business needs and technical design through collaboration with architects, governance bodies, and stakeholders. You’ll drive improvements in service delivery, workflow digitization, and enterprise alignment by preparing ARB artifacts, conducting gap analyses, and supporting change adoption. Ideal for experienced analysts skilled in BPMN, Agile delivery, and public sector governance, who thrive in fast-paced environments and can translate complex processes into actionable insights.

Key Responsibilities:

• Lead business analysis activities for enterprise modernization initiatives, including the transition from legacy systems to cloud-based platforms (e.g., supply chain, procurement).
• Develop detailed business requirements, user stories, and process maps to support application modernization, workflow digitization, and data integration projects.
• Act as a key liaison between business units, architects, developers, and governance bodies to ensure alignment between business needs and technical designs.
• Conduct current-state assessments and gap analyses, identifying improvement opportunities across business processes, service delivery models, and digital user journeys.
• Support the governance and approvals process through the Architecture Review Board (ARB), including the development of business cases, checkpoint artifacts, and impact assessments.
• Collaborate with ARB to ensure initiatives align with enterprise IT strategy, principles, and roadmaps.
• Prepare and maintain documentation required for project approvals, including stakeholder briefings, options analysis, benefit realization tracking, and risk registers.
• Lead or support stakeholder engagement sessions, workshops, and user interviews to gather business needs and translate them into actionable documentation.
• Develop and maintain process documentation such as BPMN diagrams, SOPs, and use case models to enable change management, training, and continuous improvement.
• Support organizational readiness and change adoption activities, working closely with program managers and business leads.
• Ensure traceability between business requirements, system functionality, and testing activities throughout the solution delivery lifecycle.
• Participate in procurement activities including RFx development, vendor demos, evaluation criteria design, and responses analysis.

Required Qualifications & Experience:

• 8+ years of progressive experience in business analysis, including work on complex, multi-stakeholder digital transformation initiatives.
• Proven experience supporting enterprise modernization programs across one or more domains: procurement, financials, content/document management, or IT service delivery.
• Strong understanding of public sector governance, particularly around architectural compliance, digital standards, and risk management processes.
• Experience preparing governance documentation and leading initiatives through checkpoint gates such as ARB.
• Ability to synthesize business needs into clear requirements, user stories, and decision support artifacts for technical and executive audiences.
• Experience with workflow/process improvement, lean analysis, and business process modeling (e.g., BPMN).
• Familiarity with Agile methodologies, sprint-based planning, and hybrid delivery approaches in the public sector context.
• Demonstrated ability to manage competing priorities, coordinate cross-functional teams, and deliver quality work within tight timelines.
• Strong communication, facilitation, and stakeholder engagement skills, with the ability to drive consensus and articulate value.

Desirable Skills:

• Knowledge of government digital standards (e.g., OPS I&IT directives, GO-ITS), procurement processes, and accountability frameworks.
• Experience with tools such as JIRA, Confluence, Visio, Lucidchart.
• Exposure to SaaS platforms such as ServiceNow, OpenText from a business requirements perspective.
• Understanding of change management practices and methodologies
• Certification or training in Business Analysis (e.g., CBAP, PMI-PBA), Agile (e.g., Scrum Master, Product Owner), or Lean Six Sigma, or ITIL.

Core Competencies:

• Exceptional analytical skills with a strong ability to deconstruct complex systems and simplify for business understanding.
• Skilled communicator with the ability to bridge technical and non-technical stakeholders.
• Strong organizational awareness, with the ability to navigate government or large enterprise structures.
• Proactive, curious, and resilient; capable of leading through ambiguity and working independently with minimal oversight.
• Detail-oriented yet able to see the bigger picture and align work to strategic goals.

Education:

• Bachelor’s degree in Computer Science, Business Administration, Information Systems, Public Policy, or a related field is required.
• Professional certifications in business analysis, Agile, or project management are considered strong assets.

• Business Requirements Documents (BRDs): Clear articulation of business needs, scope, and expected outcomes.
• Process Maps and Workflows: Visual representations of current and future state processes using BPMN or equivalent standards.
• Governance Artifacts: Inputs for ARB including impact analyses, readiness assessments, and checkpoint packages.
• Options Analysis & Recommendations: Evaluations of solution or delivery paths aligned with business and technical constraints.
• Stakeholder Engagement Materials: Workshop outputs, persona maps, user journey diagrams, and change readiness assessments.
• Traceability Matrices: Mapping of requirements to solutions, use cases, and test cases to ensure alignment through delivery.
• Vendor Evaluation Inputs: Criteria definitions, scoring rubrics, and summary reports to support procurement decision-making.

Performance Expectations

• Quarterly performance reviews against agreed-upon objectives and deliverables
• Minimum 80% achievement of approved quarterly objectives
• Development and maintenance of detailed project documentation
• Regular status reporting as per project management framework
• Adherence to all Supply Ontario policies, procedures, and professional standards

Work Arrangements

• Hybrid work arrangement with minimum 2-3 days per week on-site at Supply Ontario offices
• Flexibility to adjust schedule based on project needs and stakeholder availability
• Availability for occasional evening/weekend work during critical project phases

Intellectual Property and Confidentiality

• All work products, documentation, and intellectual property created during the engagement remain the property of Supply Ontario
• Strict adherence to confidentiality agreements and data protection protocols
• Non-disclosure agreement required as condition of engagement
• Return of all Supply Ontario property and materials upon contract completion

Probationary Period

• Initial 90-day probationary period to assess fit and capabilities
• Clear performance objectives to be established within first 30 days
• Bi-weekly check-ins during probationary period
• Option to terminate with 5 business days' notice during probationary period

Early Termination Provisions

• Supply Ontario may terminate the contract with 10 business days' written notice without cause
• Immediate termination for:
  • Breach of confidentiality or security protocols
  • Failure to meet minimum performance standards after documented warning
  • Violation of Supply Ontario policies or professional conduct standards
  • Misrepresentation of qualifications or experience
  • Extended unavailability without approved leave

Extension and Renewal Provisions

• Contract extension is at the sole discretion of Supply Ontario
• Extension decisions will align with Supply Ontario's internal procurement policies and procedures
• Factors considered for extension include but are not limited to:
  • Achievement of defined deliverables and performance metrics
  • Ongoing organizational need for services
  • Budget availability and value for money
  • Contractor's demonstrated reliability and cultural fit
  • Project continuity requirements
• Extension terms:
  • Maximum extension periods as per Supply Ontario procurement policy
  • Rate adjustments, if any, must align with approved rate cards
  • Additional or modified terms may be introduced during extension
• Extension process:
  • Review initiated minimum 30 days before contract end date
  • Appropriate management approvals as per delegation of authority
  • Written notice of extension decision provided minimum 30 days before contract end
• No guarantee or implicit right to extension regardless of performance
• Supply Ontario reserves the right to:
  • Modify role requirements during extension period
  • Adjust work arrangements and conditions
  • Implement new policies or procedures
  • Require additional qualifications or certifications
• Contractor acknowledgment:
  • No expectation of automatic renewal
  • Extension discussions do not constitute commitment
  • Rights to compete for other opportunities if extension not granted

MSP Notes 

• 8+ years experience leading business analysis activities for enterprise modernization initiatives, including the transition from legacy systems to cloud-based platforms (e.g., supply chain, procurement).
• Develop detailed business requirements, user stories, and process maps to support application modernization, workflow digitization, and data integration projects.
• Support the governance and approvals process through the Architecture Review Board (ARB), including the development of business cases, checkpoint artifacts, and impact assessments.
• Act as a key liaison between business units, architects, developers, and governance bodies to ensure alignment between business needs and technical designs.

Location: Hybrid – 3 days onsite/2 days remote

Public Sector Experience: Preferred

# of submissions/supplier: 1