Background:

PRESTO is an electronic payment system that allows transit users in the GTHA and Ottawa to use different payment methods to move between and within transit systems. PRESTO makes transit travel easier and more convenient across our 11 participating agencies, and our scheme is growing to accommodate additional agencies and partner with new mobility providers and partners.

PRESTO is undertaking a major transformation exercise to upgrade the PRESTO systems and services via the Transition Program. Work is in progress to ensure Program success, including planning and implementation of multiple transition projects involving internal and external stakeholders, including PRESTO customers, clients (Transit Agencies), employees, and vendors.

Summary of Role:

Focusing on communication, employee engagement, training, and stakeholder alignment, the Change Management Specialist plays a crucial role in the successful adoption of the Transition Program, including effective execution of change management strategy/plans to engage with cross-functional stakeholders to drive adoption of new technologies, processes, and ways of working.

This position:

·involves building stakeholder buy-in and fostering a culture of change readiness throughout the organization, paving the way for a smooth transition during the change journey; and

·requires extensive real-world change management experience in large-scale change initiatives, excellent communication skills, and the ability to engage and influence stakeholders at all levels.

Primary Responsibilities:

Change Strategy Development

·Design and execute comprehensive change management strategies to support the goals of the Transition Program.

·Conduct readiness assessments and change impact analyses to identify gaps and areas requiring focus and support.

·Develop and execute a detailed change management strategy aligned with project milestones tailored to the Transition Program.

·Create a structured change roadmap, integrating communication, training, and engagement plans.

Stakeholder Analysis and Engagement

·Identify and map key stakeholder groups to understand their needs, concerns, and levels of influence, ensuring their concerns are addressed and their input is incorporated into plans.

·Build and maintain relationships with stakeholders across all levels to ensure alignment and support for change initiatives.

Communication and Training

·Develop and execute communication and engagement strategies and tactics to ensure employees understand, accept, and adopt new technologies and processes.

·Collaborate with key stakeholders both at the program level and the project level to design and develop compelling, user-friendly materials (e.g., FAQs and infographics) that articulate the Program’s mission, benefits, and progress.

·Tailor messages for diverse audiences to ensure clarity and relevance.

·Monitor and address feedback to improve communication effectiveness.

·Serve as a point of contact for stakeholders to raise concerns and seek guidance during the transition.

·Partner with key stakeholder groups to co-create training and knowledge transfer materials to equip impacted employee groups with the information and skills needed to succeed in the post-transition world.

·Organize and facilitate workshops, training sessions, and focus groups to ensure clear understanding and adoption of changes.

Metrics and Reporting

·Establish and track metrics to measure the success of change management initiatives, such as adoption rates, training completion, and employee satisfaction.

·Provide regular updates and recommendations to leadership on progress and areas for improvement.

Collaboration with Project Teams

·Work closely with project managers, organizational leaders, and vendors to align change management efforts with overall program goals.

·Develop a roadmap for change activities aligned with project milestones, ensuring change initiatives are delivered on time and align with broader program deliverables.

Relevant Qualifications and Experience:

·Minimum 8 years of experience in change management, preferably in large-scale digital transformation programs.

·PROSCI or Lean Change Management certification preferred.

Skills:

·Strong understanding of digital technologies and their impact on business operations and culture.

·Excellent communication, presentation, and facilitation skills, with the ability to simplify complex information.

·Proficiency in change management frameworks and methodologies.

·Analytical mindset with the ability to assess change impact, interpret data, and refine strategies accordingly.

Core Competencies:

·Strategic Thinking and Planning

·Emotional Intelligence and Empathy

·Problem-Solving and Result-Driven Approach

·Collaboration, Teamwork, and Relationship-Building

·Stakeholder Management

·Adaptability and Resilience

Certifications / Education:

·Bachelor's degree or equivalent practical experience.

Other Position Requirements: N/A